Home - Resolve West

I have a problem with neighbours or within my community

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I’ve been affected by crime

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I’m a victim of discrimination or hate crime

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I want to get help for someone else

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I Want to learn how I can support others in my community

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If you’re having problems with a neighbour, someone in your community or at work. Or you’ve been affected by crime, hate crime or discrimination, we’re here to offer you fair and friendly help and support.

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We’re here to listen

We’re an independent charity working throughout Bristol, Bath, South Gloucestershire, North Somerset and Somerset. Our caring and highly experienced team is here to listen, and then help you find ways to deal with difficult or frightening situations. So you can put it all behind you and get on with your life.

Meet the team

Conflict Resolution

For difficulties in your community or at work

If someone is making you feel upset, frightened, or just annoyed, we can help. We work with people, neighbours, communities and organisations to resolve conflict caused by breakdowns in working relationships, anti-social behaviour, abuse, harassment and hate incidents. Get in touch, so we can work with you too.

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Restorative Justice

Helping you repair the harm caused by a crime

If you’ve been the victim of a crime, or an incident of harm – or maybe you’re responsible for causing harm – we can help you communicate with the other person involved. It’s an opportunity to ask questions, have your voice heard and move on with your life.

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Hate crime & discrimination

Help and support when you need it most

If you’ve been the victim of hate crime or discrimination, or know someone who has, get in touch. Our kind and understanding team is here to help you speak up, be heard and find a way to deal with the situation. Or if you’ve been the one to cause the harm, we can help you think about what has happened, how people have been affected and how you can move on from it.

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Training

Learn to support others

We offer a range of friendly, practical training courses alongside our work supporting people affected by conflict or crime.

These are suitable for organisations, partner agencies, and individuals – including anyone interested in volunteering with Resolve West.

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Testimonials

Very good training course. Throughly enjoyed it and didn’t feel talked at.
– Learner

Really loved it! I knew quite a lot already but really appreciated how you made space for the wisdom and experience in the room!
– Learner

Very engaging training. I loved it as lots of room for discussion. I learnt a lot. Recommend!
– Learner

Great mixture of info, activities and examples backed by knowledge and expertise
– Learner

Our neighbour would not take part, so we met with the Practitioners for some Conflict Coaching. It really helped to be listened to and to explore how we should move forward from a situation that we previously thought we had no control over.
– Client

I was massively impressed with the safeguarding and the procedures of the service and I felt incredibly well looked after throughout.
– Victim

The Practitioners gave me coping strategies and showed great kindness and empathy.
– Client

I felt really heard and listened to. Resolve West were very helpful throughout an incredibly stressful situation with my neighbour.
– Client

I thought the Practitioners who met with me were amazing and did all they could. They had amazing skills and went above and beyond to help me.
– Client

The Restorative Justice process had the effect of validating and acknowledging the feelings and impact the crime had on me, and that I had the right to feel the way I did.
– Victim

The patience of the Restorative Justice Practitioners helped me to work out what I needed and what I wanted to hear. It helped me to understand how I’d feel if I didn’t get the answers I wanted.
– Victim

This session I had with you about conflict resolution was not what I was expecting, it was better. Thank you for your perspective on me and my situation. It has helped me give myself the permission I needed to let go, and stop obsessing on the issues with my neighbour.
– Client

Your practitioners were brilliant with the whole situation. I wish they came in sooner, many thanks.
– Client

Since I spoke to my neighbour, she has been thinking about her neighbours and how her actions impact other people’s lives. I hope she keeps it up. Thank you so much for your help.
– Client

Restorative Justice worked for me. I had tried lots of things that’d helped but it hadn’t gone away. I felt better and have continued to feel better each day. It was like a light switch for me.
Victim

Prison took away my responsibility because I just sat in my cell, got three meals a day and did what I wanted. I didn’t grow from it, but Restorative Justice is something I chose to do to change my life, to grow and to face up to my responsibilities.
Offender

I just wanted to apologise for my behaviour and reassure them that I would never be a threat to them ever again. It really broke my heart. I thought about the victim, I thought about the impact, and it touched me. I knew I needed to make amends and say sorry.
Offender

Restorative justice worked for me. I had tried lots of things that had helped but it hadn’t gone away. After the face-to-face meeting, I felt better and have continued to feel better each day. It was like a light switch for me.
Victim