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COVID 19 UPDATE – Please be assured that Resolve West will continue to be here to work with people who are experiencing conflict and/or have been affected by criminal activity. We as an agency are mindful that the circumstances associated with the impact of coronavirus could lead to increased tension, a rise in anti-social behaviour and/ or crime, as leisure and social facilities have shut down and people are forced to stay home, facing illness, uncertainty, and loss of income.

  • We continue to deliver a range of restorative interventions across neighbourhoods, communities, with individuals, those at risk of homelessness, within the criminal justice system and have developed robust systems, enabling us to continue to deliver our services to help resolve conflict and repair harm.
  • We have adapted our services to ensure that our staff, volunteers and clients are not put at risk through any face to face contact and have developed our work so that we can continue to provide support through telephone or video conferencing.
  • Our other services, such as training, briefings and awareness sessions have been temporarily put on hold however we are continuing to review the support for our staff and volunteers so that this can be provided through virtual platforms moving forward.
  • Our main telephone numbers in the office will now go to voicemail however please be assured that these messages are picked up on daily basis however please bear with us as it may take us a little longer to get back to you than usual. If you have any urgent queries or concerns about our services at this time, please do not hesitate to contact our Director, Jules Cox at juliec@resolvewest.org or on 07534 337192.
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Resolve West (formerly Bristol Mediation) is an independent, charity with over 30 years’ experience of providing confidential services to enable people to resolve  conflict;  and working with victims of crime or Anti Social Behaviour to help to repair harm and for offenders to understand impact of actions and to have an opportunity to make amends.

Our expertise is in helping individuals and communities to have an opportunity to communicate directly or indirectly in a supported environment and to help people to find a way forward.  

We have made a film with some of our clients from our conflict resolution service who had themselves experienced conflict with their neighbours which enabled us to capture their stories .  We would like to thank all of the clients that were willing to share their stories, to enable others in conflict to find out more how we can help.  

We offer a range of restorative services to individuals, communities, neighbourhoods and organisations which includes: Conflict Coaching, Mediation and Restorative Justice to people experiencing conflict, harassment, discrimination, anti-social behaviour, crime.