Referral services

Our neighbour would not take part, so we met with the Practitioners for some Conflict Coaching. It really helped to be listened to and to explore how we should move forward from a situation that we previously thought we had no control over.

– Client

I was massively impressed with the safeguarding and the procedures of the service and I felt incredibly well looked after throughout.

– Victim

The Practitioners gave me coping strategies and showed great kindness and empathy.

– Client

I felt really heard and listened to. Resolve West were very helpful throughout an incredibly stressful situation with my neighbour.

– Client

I thought the Practitioners who met with me were amazing and did all they could. They had amazing skills and went above and beyond to help me.

– Client

The Restorative Justice process had the effect of validating and acknowledging the feelings and impact the crime had on me, and that I had the right to feel the way I did.

– Victim

The patience of the Restorative Justice Practitioners helped me to work out what I needed and what I wanted to hear. It helped me to understand how I’d feel if I didn’t get the answers I wanted.

– Victim

This session I had with you about conflict resolution was not what I was expecting, it was better. Thank you for your perspective on me and my situation. It has helped me give myself the permission I needed to let go, and stop obsessing on the issues with my neighbour.

– Client

Your practitioners were brilliant with the whole situation. I wish they came in sooner, many thanks.

– Client

Since I spoke to my neighbour, she has been thinking about her neighbours and how her actions impact other people’s lives. I hope she keeps it up. Thank you so much for your help.

– Client

Restorative Justice worked for me. I had tried lots of things that’d helped but it hadn’t gone away. I felt better and have continued to feel better each day. It was like a light switch for me.

Victim

Prison took away my responsibility because I just sat in my cell, got three meals a day and did what I wanted. I didn’t grow from it, but Restorative Justice is something I chose to do to change my life, to grow and to face up to my responsibilities.

Offender

I just wanted to apologise for my behaviour and reassure them that I would never be a threat to them ever again. It really broke my heart. I thought about the victim, I thought about the impact, and it touched me. I knew I needed to make amends and say sorry.

Offender

Restorative justice worked for me. I had tried lots of things that had helped but it hadn’t gone away. After the face-to-face meeting, I felt better and have continued to feel better each day. It was like a light switch for me.

Victim