Beacon Customer Relationship Management (CRM) Data Breach

Earlier this week, along with many other charities and organisations who use the Beacon Customer Relationship Management (CRM) system, we have been notified that a cybersecurity incident affected certain data stored on their systems. As a result, some personal information stored on Resolve West’s database may have been accessed by an unauthorised third party. For information about this cyber-security incident and what steps Resolve West is taking to mitigate you can read more on our Privacy Statement page.

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Harriet joined Resolve West in January 2026 as the organisation’s Administrator.

With 15+ years’ experience in administration and business operations, she brings strong organisational skills and a calm, people‑focused approach to the team. After the opportunity to move into a more meaningful role came up, Harriet was drawn to Resolve West’s values and supportive working culture.

Helping people and keeping things running smoothly is where I’m happiest.