Beacon Customer Relationship Management (CRM) Data Breach

Earlier this week, along with many other charities and organisations who use the Beacon Customer Relationship Management (CRM) system, we have been notified that a cybersecurity incident affected certain data stored on their systems. As a result, some personal information stored on Resolve West’s database may have been accessed by an unauthorised third party. For information about this cyber-security incident and what steps Resolve West is taking to mitigate you can read more on our Privacy Statement page.

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A dedicated Trustee at Resolve West, Silvia brings a wealth of expertise to help us with our work. In her day job, she is Head of Monitoring and Evaluation at Contact, a disability charity, collecting relevant data on the services it provides and the impact it has on families with disabled children. 

Silvia trained as a Community Mediator in 2011, volunteering with Calm Mediation on a number of neighbour dispute cases in London. She’s a great believer in mediation, alternative dispute resolution, and non-violent communication and since her move to Bristol in 2022 has been a brilliant addition to our team.