For problems in your community
Use our neighbourhood conflict resolution service
If you’re experiencing issues or problems with your neighbours or in your community, we are here to help. Our experienced team is used to dealing with a wide range of situations – and is here to listen and advise, let you be heard, and offer practical solutions and suggestions about how to move forward. All in a friendly, non-judgmental way.
We deal with:
- Anti-social behaviour and noise complaints.
- Behaviour of children and young people.
- Abuse, threats or name-calling.
- Hate incidents including a clash of lifestyles or cultures.
- Harassment, intimidation or bullying – including on social media.
- Problems around gardens, boundaries, parking or animals.
Our services are designed to be affordable and cost-effective. They may even be free if you’re a local authority or housing association tenant.
Our neighbour would not take part, so we met with the Practitioners for some Conflict Coaching. It really helped to be listened to and to explore how we should move forward from a situation that we previously thought we had no control over.– Client
I was massively impressed with the safeguarding and the procedures of the service and I felt incredibly well looked after throughout.– Victim
The Practitioners gave me coping strategies and showed great kindness and empathy.– Client
I felt really heard and listened to. Resolve West were very helpful throughout an incredibly stressful situation with my neighbour.– Client
I thought the Practitioners who met with me were amazing and did all they could. They had amazing skills and went above and beyond to help me.– Client
The Restorative Justice process had the effect of validating and acknowledging the feelings and impact the crime had on me, and that I had the right to feel the way I did.– Victim
The patience of the Restorative Justice Practitioners helped me to work out what I needed and what I wanted to hear. It helped me to understand how I’d feel if I didn’t get the answers I wanted.– Victim
This session I had with you about conflict resolution was not what I was expecting, it was better. Thank you for your perspective on me and my situation. It has helped me give myself the permission I needed to let go, and stop obsessing on the issues with my neighbour.– Client
Your practitioners were brilliant with the whole situation. I wish they came in sooner, many thanks.– Client
Since I spoke to my neighbour, she has been thinking about her neighbours and how her actions impact other people’s lives. I hope she keeps it up. Thank you so much for your help.– Client
Restorative Justice worked for me. I had tried lots of things that’d helped but it hadn’t gone away. I felt better and have continued to feel better each day. It was like a light switch for me.Victim
Prison took away my responsibility because I just sat in my cell, got three meals a day and did what I wanted. I didn’t grow from it, but Restorative Justice is something I chose to do to change my life, to grow and to face up to my responsibilities.Offender
I just wanted to apologise for my behaviour and reassure them that I would never be a threat to them ever again. It really broke my heart. I thought about the victim, I thought about the impact, and it touched me. I knew I needed to make amends and say sorry.Offender
Restorative justice worked for me. I had tried lots of things that had helped but it hadn’t gone away. After the face-to-face meeting, I felt better and have continued to feel better each day. It was like a light switch for me.Victim
How we work
When you come to us with a problem or are referred, we’ll contact you to find out what’s been happening and how we might be able to help. Then we’ll put you in touch with two of our team who will arrange to meet you individually. This can be online (through Zoom or something similar), at home or another place where you feel comfortable. And it can be during the day, evening or at the weekend. We can also provide interpreters or translators to make sure the process is as easy as possible.
When we meet, we’ll listen, understand what is happening and talk through ways we can help make the situation better. And if we think we’re not the best people to help, we can put you in touch with someone who is.
Once we understand the situation, we’ll try to set up a meeting with the other people involved, so we can all talk through what’s happening, why it’s happening and how it’s making everyone feel. Generally, once people come face-to-face, and understand how their actions are making people feel, things do get better.
If the other party doesn’t want to meet up, we can still work with you to find ways to deal with the situation. And we always stay in touch to check if things improve along the way.
How we help
- We get people talking to understand each other’s point of view.
- We help you ask questions and move on from what has happened.
- We help everyone live near each other without problems.
- We help you feel safer and more secure in your home and community.
- We help you feel more confident about dealing with future problems.
- We help you feel healthy and well by reducing levels of stress.
- We help you break the cycle of conflict.
Need individual support?
If you want some help to learn how to cope with conflict yourself – or another person you’re having problems with refuses to talk – we can work with you individually. You’ll meet with two of our team, to talk through how things are and what impact these issues are having on you and those around you.
We usually work with people over two sessions of around an hour each time. And these can be online, at our offices in Easton, at your home or somewhere else where you feel comfortable. Often that’s enough to think about the situation and see it in a different light – so you are ready to move forward and get to a place where you feel happier.
During the sessions, we will help you:
- Learn how to support yourself through difficult situations.
- Think about what has happened, what has helped and what hasn’t.
- Explore the next steps and find new ways to cope with the situation.
- Think about what might stop the situation happening again.
- Think about what might work in the future and how to improve communication.